Shipping
Within Calgary
Your items will be shipped via Canada Post Express Post unless otherwise specified. We will contact you with rates and timelines prior to shipping.
You can also pick up your items to avoid shipping charges.
Within Canada
Your items will be shipped via UPS unless otherwise specified. We will contact you with rates and timelines prior to shipping.
USA & International
Your items will be shipped via UPS unless otherwise specified. We will contact you with rates and timelines prior to shipping. Plush is not responsible for international customs and duties.
RETURNS
Because our work is made to order we cannot accept returns.
DAMAGES
Please report any damages incurred during shipping within 2 days of receipt of order.
Damaged items must be returned to us prior to receiving replacements. Replacement items will be shipped by the same method as original order.