Frequently Asked Questions

ORDERING
1. When should I mail my invitations?
You should send your invitations 6 – 8 weeks prior to your wedding. If you have lots of out of town guests or you are getting married on a holiday, aim for 8 – 12 weeks before your wedding. For destination weddings 3 – 6 months is appropriate.

2. When should I send my save-the-dates?
You should send your save-the-dates 6 months to a year prior to your wedding.

3. When should I place my order for invitations?
Plush Store - Our production time is 2 – 4 weeks from sign off. This does not include time to create the proofs (this varies on promptness of approval). Give yourself at least 6 weeks from the order date to ensure your invitations are finished in time.

Custom Invitations - The custom process takes 8 – 12 weeks from our initial consultation. We recommend contacting us at least 4 – 6 months before your event to ensure ample time to work through the design process and create the perfect invitation for you.

4. Do you do rush orders?
We try to accommodate rush orders whenever our time allows. A 25% rush fee applies.

5. When should I place my order for wedding stationery items?
We require at least 6 weeks for wedding stationery items. We understand there may be ongoing modifications to some information in the weeks prior to your wedding, but we need plenty of time to order your stock and format text.

6. What do your Wedding Invitation prices include?
The cost includes the invitation, reply card, outer envelope and addressed reply card envelope (unless otherwise specified).

7. What is your minimum order?
Plush Store - We require a minimum order of 25. Please place your order in quantities of 5.

Custom Invitations - We require a minimum order of $500 for wedding and corporate custom design work. The minimum order for social events is $300. The minimum amount can include other stationery items as well (e.g. placecards, programs, menus). Please refer to the “What to Expect” page in the Custom Invitations section for more information.

8. Should I order extra invitations?
We recommend an extra 10 – 15% to account for guest list additions and to ensure you have one to keep.

9. What types of payment do you accept?
We accept Visa and MasterCard.